Technical Advisor After-Sales

After-Sales
Germany, North Rhine-Westphalia
Posted 1 week ago

Great opportunity to join a historical European distributor of worldwide brands of Two-wheelers / Motorcycles. The company has been expanding its presence in Germany and is looking to hire an After-Sales Technical Advisor (newly created function) for their location close to Cologne.

Excellent possibility to join a growing business with lots of history in the field and to work with some of the most reputable Two-wheeler / Motorcycle brands out there. You will join a family-like environment where you will receive support from HQ and local office and have the opportunity to grow your career in the field.

Your activities will include:

  • Assist dealers with technical and warranty-related issues and inquiries.
  • Conduct technical and warranty training sessions to enhance the product knowledge of the dealer network.
  • Report and follow up on technical issues.
  • Participate in projects related to technical aspects and warranty management.
  • Monitor and process dealer warranty and guarantee claims.
  • Handle goodwill requests and special cases.
  • Provide auditing data as required.
  • Manage campaigns, recalls, and technical bulletins.
  • Develop standardized processes to ensure the efficient operation of ordering systems.

Your profile:

  • Mechanic educational background.
  • Experience in the after-sales sector with an automotive or two-wheel manufacturer, importer, or dealer.
  • Strong communication skills.
  • Honest and trustworthy.
  • Proficient in computer applications (Excel, Word, PowerPoint, and Access).
  • Good understanding of IT tools used in after-sales.
  • Native German speaker with a good command of English.
  • Willingness to travel when needed within Germany and to the EU HQ in Belgium.

If this role looks interesting please feel free to apply right away! If your profile is suitable then you will be contacted in order to receive full details.

Please note that only suitable candidates will be further contacted.

Job Features

Job Category

Associate

Job Type

Full-time

Contract

Permanent

Salary

4,000-5,000 per month (13 salary payments/year)

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